Training Plan For Front Office Receptionist. The training needs analysis is used by any legitimate organization to determine areas of job performance in which an employee needs training. You are, in fact, the first person a guest interacts with.
Don't assume that front line staff 'just know'. 1) define roles & responsibilities of front office staff 2) create an incentive program based upon realistic goals and expectations. There are general industry standards that the front office staff must become familiar.